<div><p><span style="font-size: 12pt;"> </span></p><div><div><p><span style="font-size: 12pt;">To enhance your digital experience and offer a centralized hub for users to connect with each other and Bentley product experts around the globe, we’re pleased to announce Bentley Communities will move to its new home in ServiceNow on April 25, 2024. With the launch of the new Bentley Communities, users will have a convenient one-stop destination to ask questions, find answers, stay up-to-date with all Bentley changes, and submit a Case through the Bentley Support Portal, eliminating the need to navigate through multiple platforms. </span></p></div><div><p><span style="font-size: 12pt;"> </span></p></div><div><p><strong><span style="font-size: 12pt;">What's changing? </span></strong></p></div><div><ul style="list-style-position: inside;"><li style="font-size: 12pt;"><span style="font-size: 12pt;">A completely new, easy-to-use Communities platform to enhance your access to support. </span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">A new <a href="https://bentleysystems.service-now.com/community" target="_blank" rel="noopener noreferrer nofollow">URL</a> to access Bentley Communities through the CONNECT Center, Bentley.com, and the Bentley Support Portal. </span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Please update your bookmarks. </span></li></ul></div><div><p><span style="font-size: 12pt;"> </span></p></div><div><p><span style="font-size: 12pt;"><a href="https://bentleysystems.service-now.com/community?id=kb_article&sys_id=b6c9ff1d47b58a50e3378d53636d4316" target="_blank" rel="noopener noreferrer nofollow">View detailed instructions</a> on how to navigate the new site, including how to ask questions and search for answers using our extensive knowledge base. </span></p></div><div><p><span style="font-size: 12pt;"> </span></p></div><div><p><span style="font-size: 12pt;"><strong>What will happen to your Bentley Communities Profile? </strong></span></p></div><div><p><span style="font-size: 12pt;">Once the new Bentley Communities goes live, your profile details, badges, and rank will be seamlessly transferred, guaranteeing uninterrupted access to the same Communities. </span></p></div><div><p><span style="font-size: 12pt;"> </span></p></div></div><div><div><p><span style="font-size: 12pt;"><strong>What do you need to do next? </strong></span></p></div><div><p><span style="font-size: 12pt;">Bookmark the new <a href="https://bentleysystems.service-now.com/community" target="_blank" rel="noopener noreferrer nofollow">URL</a> so you can always return to it as needed. </span></p><p><span style="font-size: 12pt;"><a href="https://bentleysystems.service-now.com/community?id=kb_article&sys_id=b6c9ff1d47b58a50e3378d53636d4316" target="_blank" rel="noopener noreferrer nofollow">Review this overview</a> of how to use Bentley Communities and other training materials. </span></p><p><span style="font-size: 12pt;">Configure your <a href="https://bentleysystems.service-now.com/community?id=community_user_profile&user=" target="_blank" rel="noopener noreferrer nofollow">Community Profile</a> in Bentley Communities for your preferred privacy settings, subscription, and notification preferences. </span></p></div><div><p><span style="font-size: 12pt;"> </span></p></div><div><p><span style="font-size: 12pt;">Make the most of Bentley Communities with these links and guides: </span></p></div><div><ul style="list-style-position: inside;"><li style="font-size: 12pt;"><span style="font-size: 12pt;"><a href="https://bentleysystems.service-now.com/community?id=kb_article&sys_id=810cb31547398a50e3378d53636d43d3" target="_blank" rel="noopener noreferrer nofollow">Bentley Communities Login</a> </span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;"><a href="https://bentleysystems.service-now.com/community?id=kb_article&sys_id=b6c9ff1d47b58a50e3378d53636d4316" target="_blank" rel="noopener noreferrer nofollow">Bentley Communities Overview</a> </span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Bentley Communities User Guide (attachment)</span></li><li style="font-size: 12pt;"><a href="https://bentleysystems.service-now.com/community?id=kb_article&sys_id=5c1f3f9947b98a50e3378d53636d432e" target="_blank" rel="noopener noreferrer nofollow"><span style="font-size: 12pt;">Bookmarking Content</span></a></li></ul></div><div><p><span style="font-size: 12pt;"> </span></p></div><div><p><span style="font-size: 12pt;">We appreciate your patience throughout this transition and trust that the new <a href="https://bentleysystems.service-now.com/community" target="_blank" rel="noopener noreferrer nofollow">Bentley Communities</a> will greatly enhance your user support experience. </span></p></div><div><p><span style="font-size: 12pt;"> </span></p><p> </p></div><div><p><span style="font-size: 12pt;"><strong>Frequently Asked Questions </strong></span></p></div><div><p><span style="font-size: 12pt;"><strong>Why is Bentley Communities moving to ServiceNow? </strong></span></p></div><div><p><span style="font-size: 12pt;">By migrating Bentley Communities to ServiceNow, you can access all the support resources you need in one place and enjoy a more streamlined Community experience. Users can ask questions in forums, search the external knowledge base, or open a Case in Bentley Support portal. </span></p></div><div><p><span style="font-size: 12pt;"> </span></p></div><div><p><span style="font-size: 12pt;"><strong>What will happen to my points, badges, and Community subscriptions? </strong></span></p></div><div><p><span style="font-size: 12pt;">The migration will include your points, badges, and Community subscriptions. You will be able to see them in your Community profile in ServiceNow. </span></p></div><div><p><span style="font-size: 12pt;"> </span></p></div><div><p><span style="font-size: 12pt;"><strong>What will happen to my bookmarks? </strong></span><br><span style="font-size: 12pt;">Your bookmarks and links will temporarily automatically redirect to our new site until June 30, 2024. To avoid losing your saved links, we suggest you update your bookmarks and links prior to June 30. </span></p><p> </p></div></div><div><div><p><span style="font-size: 12pt;"><strong>Do I have to register again to get access to Bentley Communities? </strong></span></p></div><div><p><span style="font-size: 12pt;">You don't need to register if you already have a Bentley Communities account. However, you will have to agree to the new Terms and Conditions when signing into the ServiceNow Community. </span></p><p> </p></div><div><p><span style="font-size: 12pt;"><strong>I am not registered, how can I access Bentley Communities? </strong></span></p></div><div><p><span style="font-size: 12pt;">If you are not registered, please create an account here: <a href="https://ims.bentley.com/" target="_blank" rel="noopener noreferrer nofollow">https://ims.bentley.com/</a> </span></p></div><div><p><span style="font-size: 12pt;">And then click : </span></p></div><div><p><span style="font-size: 12pt;"><img style="width: 285px; height: 60px; display: block; margin-left: auto; margin-right: auto;" src="/sys_attachment.do?sys_id=e961b7e247794e10e3378d53636d4325" alt=""> </span></p></div><div><ul style="list-style-position: inside;"><li style="font-size: 12pt;"><span style="font-size: 12pt;">For more detailed information see Using the CONNECT Center to Register </span></li></ul><p> </p><div><p><span style="font-size: 12pt;"><strong>I am a moderator for a community. Will I still be a moderator on the new site? </strong></span></p></div><div><p><span style="font-size: 12pt;"> As we transition to the new site, your role will remain unchanged. </span></p><p><span style="font-size: 12pt;"> </span></p><div><p><span style="font-size: 12pt;"><strong>I manage a user community. How will this affect my community? </strong></span></p></div><div><p><span style="font-size: 12pt;">As we move to the new site, your role will remain unchanged, and you’ll continue performing the tasks of a community owner.</span></p></div></div></div></div></div><div><div><div><div><p> </p></div></div></div></div>