Problem:
FAQ about AutoPIPE Error Reports (Published Defect Report).
Solution:
How can I access the error reports?
AutoPIPE QA&R Error reports are available from the following resource:
Option #1: Email Distribution
During the registration process in joining AutoPIPE's QA&R program, each organization designates a sole point of contact for all matters related to QA&R: all communications, documentation, receiving of new software, and distribution to company colleagues. This designated individual will receive an email monthly about AutoPIPE's QA&R Error Report. The error report are provided in ZIP file containing MS Excel and PDF documents that provide comprehensive details regarding the current errors in the software. Again, the point of contact is responsible distribution of this information within the company. It is important to note that this information is sensitive and must not be shared with anyone outside the designated organization.
If you are a QA&R user, and do not know who your single point of contact person is, please send an email to Bentley's Contract or Sales person
here asking for your company's single point of contact person(s) details.
If you are not a QA&R user, and are interested in becoming one, please send an email to Bentley's Contract or Sales person here asking for details about the rewards of becoming an AutoPIPE QA&R user.
Again, only QA&R subscribers have the added benefit of viewing the current QA&R Error reports. Otherwise, please see the following release notes installed with AutoPIPE:
Option #2: Installed document (partial error history):
AutoPIPE V8i 09.06.01.xx and higher:
"Installation folder" \autopipe_readme.chm... after being opened see the "Error History" hyperlink under the "Local Information"
AutoPIPE V8i 09.06.00.xx and Lower:
"Installation folder" \readme_autopipe.htm
After the file is open, see the "QA Reporting Notices" section for details. However, note that the www.Bentley.com web site mentioned in this document has been updated per the new QA&R process mentioned above.
Why I cannot access AutoPIPE's Error reports
One of the many benefits for being a QA&R subscriber is accessing detailed error reports. As previously stated, electronic copies of AutoPIPE's Error reports are sent to each designated QA&R contact person, who is tasked with disseminating this information within their organization.
Please send an email to Bentley's Contract or Sales person here asking for details about the rewards of becoming an AutoPIPE QA&R user.
Can I Identify open issues against a version of AutoPIPE (ex.12.08.02.040)?
Yes and No,
For all users, to assist in the screening of the models created in previous program versions for any potential impact by a defect, the program shall automatically examine the model database after opening the model in a newer version and generate a report, listing all the potentially known issues that might impact this opened model
In addition, some of the known issues against a particular version of AutoPIPE can be viewed from the "autopipe_readme.chm" installed document, see "Option #2: Installed document" information above.
For those with access to AutoPIPE's monthly error reports, review both the MS Excel and PDF files for details on the open issues affecting the QA&R version of the program available at time when the monthly error report was released.
For an error to affect 12.08.02.040 the following conditions must be true:
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- The 1st affected version is 12.08.02 or older i.e. 12.08.01, 10.01.00, etc..
Notes on Monthly Error Reports:
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- The Excel file is capable of being sorted and filtered to identify particular errors. Subsequently, utilize this curated list of items to examine the PDF files for comprehensive information regarding a specific error.
- Excel File, column headings:
- "First Affected Build" = First AutoPIPE version that carried this error (subsequent versions were also carrying it until being fixed)
- "Tested OK" = Defect has been fixed and passed testing.
- "Evaluated Fix" = Scheduled or Fix is in progress
- "TFS ID" = Error tracking software ID number
- "ADO ID" = The error tracking software was updated, and a new ID number has been assigned.
- The format of documentation undergoes changes over time. For instance, the MS Excel Monthly Error Report from August 2017 may include columns that have been eliminated in later error reports. This is often done to enhance clarity.
What do the Severity levels mean?
Each reported issue is give a 1 of 4 severity levels, see the following definitions:
Critical
An error is classified as "Critical" if either the following apply:
A) Software operations and/or function are severely faulted that the software is "unusable" or
B) Analytically software module produces unconservative results which have been further evaluated in accordance with Quality Service Procedures as being reportable under 10CFR21.
High
A "Major" error is one which prevents the use of primary section(s) or feature(s) of the software and for which no feasible avoidance exists. These issues may affect analysis results but are considered to be conservative.
Intermediate
An "Intermediate" error is either
a) Any error which prevents the use of a primary function(s) and for which an avoidance exists, or
b) Any error which prevents the completion of a secondary function and for which no avoidance exists.
Minor
All miscellaneous error of any type not included in the above categories