Bentley Infrastructure Cloud - FAQ
Q. How do I access Infrastructure Cloud Projects?
A. To access Infrastructure Cloud Projects, go to infrastructurecloud.bentley.com.
Q. Can I open ProjectWise 365 projects through Infrastructure Cloud?
A. No, although you will see ProjectWise 365 projects in the project's list, if you select one of them you will be redirected to projectwise365.bentley.com.
Q. Who can create projects in Infrastructure Cloud?
A. To Register a Project in Infrastructure Cloud, users must be:
- Account Admin
- Co-Administrator
- CONNECT Services Admin
Or
- Belong to an RBAC Enterprise Role that has Provision a Project from template and Create new iTwin rights enable
Q. What Entitlements are needed to work/access an Infrastructure Cloud design project?
A. To work/access an Infrastructure Cloud design project users need a Manage, Engineer or Validate entitlement.
Q. What capabilities a user gets with each one of the Entitlements?
A.
Q. How do I grant/restrict Manage, Engineer, and Validate Entitlements for Infrastructure Cloud Design Projects?
A. Manage, Engineer and Validate entitlements are set through Bentley Subscription Services portal.
- Navigate to the Bentley Subscription Services Portal: https://subscriptionservices.bentley.com/
- Select "Entitlement/License Management": https://connect-entitlementmanagement.bentley.com/
- From the left toolbar, select "Access and Alerting".
- The Access and Alerting screen can be set to apply entitlements Globally or by Region by clicking the upper-left region pull-down.
5. After selecting the regional span, select the entitlement - in this example we search for ProjectWise Validate.
6. You can set specific entitlements explicitly or as exceptions:
-For more information on how to use the Bentley Subscription Services portal and Entitlement Management please visit the following:
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0019164
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0019143
Q. How do I know what entitlement - Manage, Engineer or Validate - I've been granted?
A. At the top left corner, you will see Manage, Engineer or Validate, that is the entitlement you've been granted.
- If the project belongs to an External Organization and is setup to Provide License for External Team Members, you will be granted Manage entitlement
Q. Where are Issues, Document Review and Design Tasks?
A. All Forms are now displayed under Work.
Q. Will I be able to create custom project roles for my users?
A. Yes. Infrastructure Cloud projects allow users to create custom roles.
Q. Can I use Enterprise RBAC roles?
A. Yes. Enterprise RBAC roles are exposed in an Infrastructure Cloud project and can be assigned to the users.
Q. Can I import custom Forms created in existing projects into an Infrastructure Cloud project?
A. You can create custom forms or modify existing ones. There is no ability import custom forms from other projects. This feature will be available in a future update.
Q. Will there be an Issues Resolution dashboard available in Infrastructure Cloud?
A. Forms dashboard is available in Infrastructure Cloud Projects.
Q. Where is Design Validation to create Clash Tests?
A. Clash Test creation is now inside the iModel Viewer. You can find Clash Detection in Frontsages. You will need a Validate entitlement to create Clash Tests.
Q. Will I be able to continue to work with Itwins in connect.bentley.com portal?
A. Yes, connect.bentley.com will continue to be available for all existing CONNECT projects and you can still create iModels and use CONNECT features like before.
Q. Will connect.bentley.com be supported and can I create service request?
A. Yes, connect.bentley.com will still be supported, and related service requests will be accepted. However, future feature development on both the connect.bentley.com & projectwise365.bentley.com portals will be redirected to the Infrastructure Cloud portal.
Q. Is there a share document area available in Infrastructure Cloud Projects?
A. Share has been replaced with a documents area which is created with the Project. It allows for more improved document security with project roles, and it can be used by itself, or it can take advantage of ProjectWise Drive to synchronize folders and documents to the local drive.
Q. Will I be able to access other Bentley services such as Software Downloads, Communities, Service request, Learn etc. from within Infrastructure Cloud?
A. These types of services will still be available using the connect.bentley.com portal. However, Bentley Communities, Service Request and Share your Ideas specific to ProjectWise powered by iTwin will be available through the Resource Center.
Q. Will I be able to access the ContextShare site to view or verify Reality modelling data or Point cloud data in ProjectWise powered by iTwin?
A. Yes. Reality Data Management is available under the Administration tool.