If the user cannot glean enough information from the Sync Report, or subsequent exercises do not resolve the errors, the user can open a support ticket and use the information in the Sync Report to provide context to Bentley Support for debugging the issue.
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In the Connection page the 3-dot menu on the right side of each run contains the "Report an issue" link. |
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This opens up to a JSON text snippet that Bentley support can use to debug the issue. Clicking on the lower left Copy button will copy the text to the clipboard. This can then be pasted into a support ticket or email. |