Here is a list of the links that will be presented in the "Tips and Tricks for Troubleshooting MicroStation Answer Hour"

 

Antivirus

IBM Trusteer Rapport

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108712

Sentinel One

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108742

Trend Micro

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108741

Sophos

MicroStation - MicroStation Connect crashes when started (Sophos) - Communities (service-now.com)

McAfee

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108877

Collecting Error Logs

Startup Logs: https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0110365

Exception Error: https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108877

Type 7: https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108486

Task Manager: https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0110331

ADPlus: https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108266

ProcMon: https://bentleysystems.service-now.com/community?id=kb_article&sys_id=d4898f3c1bbd4a90f3fc5287624bcb2e

Event Viewer: https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108043

 

Workspace Related

Restore MicroStation to Factory Defaults

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108965

MSDebug

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108491

 

Error Opening File

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0108491

Microsoft Tools

DebugDiag: https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0110307

.NET Repair Tool: https://www.microsoft.com/en-us/download/details.aspx?id=30135