| Applies To | |||
| Product(s): | AutoPIPE, | ||
| Version(s): | All | ||
| Environment: | N/A | ||
| Area: | Licensing | ||
| Original Author: | Bentley Technical Support Group | ||
Problem
User encounters a licensing error when attempting to open the program, but it runs fine for the administrator?
Solution:
If an administrator activates a product while logged in as a different user, the license settings are typically stored for that user account only, not for all user accounts on the computer. To check whether the license settings are stored in your user account, perform the following steps:
-
-
Open the License Management Tool.
AutoPIPE V8i 09.06.01.xx and Higher: select File> License Management Tool>
AutoPIPE V8i 09.06.00.xx and Lower: select Tool> Setting> License Management Tool>
Most products provide a way to open this tool from the Windows Start menu or from within the product.
-
You may receive a dialog box with the following message which can be dismissed:
All settings will be stored for current user only.
-
In the window that appears, select Options from the Tools menu.
-
Verify whether a server name and site activation key are entered. If blank, get them from your site administrator. Once entered, your product should successfully activate.
-
Also, see the following WIKI page:
Overview
If an Administrator installs Bentley client products on a client machine and the client has different permissions than the administrator, the client software may not activate. If this is the case, the clients user account needs to be granted permissions to write to the Registry of their machine. The following is an overview of a Registry as well as the permissions needed for the end user for licensing.