With LMT started, Always Refresh and Send Logs Now:
After LMT has been started,
Select here if "Failed to retrieve a list of available license" message appears:
Otherwise, perform the following steps (video at bottom):
Step #1: Refresh the listing by using one of the following options
After initiating this command, wait just a moment and the screen will be refreshed with the latest information from the SELECTserver.
Options #1: Select View> "Refresh"
Option #2: Press F5 button on your keyboard (generally located on the top row of a keyboard)
Step #2: Send logs now by using one of the following options
After initiating this command, the application will be sending log information back to the Bentley hosted server, wait just a moment for the light show to stop. At this point the product listing will be refreshed with the latest SELECTserver information.
Option #1: Select Tools> "Send Logs Now"
Option #2: Press F9 button on your keyboard (generally located on the top row of a keyboard),
See Also
Interactive Guide to Licensing