| Applies To | eB | ||
| Product(s): | eB Server | ||
| Version(s): | 15.06.01, 16.X.X | ||
| Environment: | N/A | ||
| Area: | Files | ||
| Subarea: | Brava | ||
| Original Author: | Derek Berry, Bentley Technical Support Group | ||
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Problem
The HTTP Response Code is 404 Unknown
The reason is that HTTP GET request size oversteps its default setting 2048 Bytes.
It happens because Brava viewer encodes filenames and usernames in the query string so if your files or usernames are quite long, the chances are that you reach the limit for some users or for specific files.
Solution
To fix it, increase the request limit in IIS configuration from default 2048 to a higher number, e.g. 4096.
This can be done either via command line:
appcmd set config /section:requestfiltering /requestlimits.maxquerystring:4096
Or via IIS Manager:
Go to: DefaultBravaWebSite > Request Filtering > Headers (tab) > Edit Feature Setting
Set "Maximum Query String (Bytes)" = 4096 (or higher)
External Links
Bentley Technical Support KnowledgeBase
Comments or Corrections?
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