First, determine the area of your problem, its likely one of the following three:
1. Login Issues
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0030401
2. CONNECT Project creation or permissions, or CONNECTION Client
for these issues, please reference the wikis and forums on the Cloud Services communities page: communities.bentley.com/.../
3. PWDM specific, including integration with PW Explorer, PWDM permissions, sending/receiving packages, ...
Be sure to first check out all the material found on this wiki, there are a lot of resources including links to training videos and tech talks that might answer your question.
--Did you check the help file?
Once a project is enabled for Deliverables Management, there is a shortcut to the help file in the upper right hand corner of the Deliverables Management page. When integrated with ProjectWise Explorer, the help file will be installed with the PWDM Connector for ProjectWise Explorer, which contains the additional information specific to PW Explorer.-
--If you still need help, contact support in one of the following ways:
- If the issue is urgent call the support number, which you can find for you region on this page (requires logon)
https://connect.bentley.com/Contact
- You can post a question in the forum here:
- File a Service Request online
1. Go to https://connect.bentley.com/
2. Find the "New Service Request" tile
3. Click Select and choose Product Support
4. In the Product list, select either ProjectWise Deliverables Management Service, Portal, or Connector, depending on the issue