Used for design deliverables review and approval:
- when you need to review multiple documents and send a separate response for each document
- each document can be responded to by multiple reviewers from different organizations
- ability to review and markup PDFs through a web browser (PDF Markup Service)
- multiple reviewers from the same organization can markup the same PDF at the same time and see each other's comments and issues as soon as they are made
- helps resend new document versions with fixes
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Used for formal Requests for Information (RFIs):
- single response per package from single RFI recipient (cc recipients are kept in the loop but cannot respond)
- no ability to respond per each attached document
- multiple response cycles supported until response is accepted
- ability to suggest and finalize impact to help negotiate scope
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Used for all other contractual communication:
- manage and track all contractual communication using a single tool
- multiple responders supported per package - cc recipients can also respond
- threaded view to see multiple related packages and their responses in a single page
- helps track "ball-in-court" responsibility
- better than email: custom form with configurable attributes; response due dates and reminders, audit trail
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