Product(s):	SACS
Version(s):	ALL.
Area:	PRECEDE

Community Comment:

Hello Bentley Precede Graphics Modeller is not responding when running SACS on a Citrix machine

Answer:

We have faced some incompatibility using Citrix or other Virtualized environments with some applications, in theory, all applications of Bentley are structured similarly so, we're sorry to say that Citrix environments are not totally supported by SACS. 

Organizations may opt to use virtualization as a way of managing software applications. Virtualization software such as Citrix can virtualize applications (XenApp) or the machine/desktop (XenDesktop). In theory, any virtualization software that executes SACS locally can get access to the full CPU/disk access of the end user system should enable the software to open but this could be limited in some functions.

Citrix gives the user the ability to run sacs on a remote machine. we have traditionally not allowed this. Although we are sure some users do it and we can't stop all of it. This type of virtualization typically reports only one machine name or IP address to Bentley regardless of the number of clients accessing the application, resulting in a breach of the license agreement since usage is tracked based on the machine name accessing the software.