If OpenGround crashes or errors you can locate and send the error log files to support by creating a Service Request and attaching the files.

The default location for log files are listed below, you can copy and paste the paths in to File Explorer to be taken to the location:

OpenGround Launcher

%localappdata%\Bentley\OpenGround\AppLauncher\logs

Professional

%localappdata%\Bentley\OpenGround\Professional\logs

Civils Extension

%localappdata%\Bentley\OpenGround\Civil3DExtension\logs

Excel Extension

%localappdata%\Bentley\OpenGround\ExcelExtension\logs

Template Studio

%localappdata%\Bentley\OpenGround\TemplateStudio\logs

Once you have your log files you can create a Service Request and send the logs to support.