Q. CONNECTION client Email and Password reset to blank after filing in and pressing Sign In button,


Applies To
Product(s):AutoPIPE
Version(s):ALL;
Area: Sign in
Date Logged
& Current Version		June 2019
12.01.00.10

Problem:

CONNECTION client Email and Password reset to blank after filing in and pressing Sign In button, why?

Solution:

Did you know that Bentley CONNECTION Client always uses IE (Internet Explorer) regardless of default web application specified. Recommend to  reset this to IE to default settings using the  following procedure:

1. See web page here 

You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your PC. This is useful for troubleshooting problems that may be caused by settings that were changed after installation. Be aware that this process isn't reversible, and all previous Internet Explorer settings are lost after reset.

a. Close all open windows and programs.

b. Open Internet Explorer, select Tools  > Internet options.

c. Select the Advanced tab.

d. In the Reset Internet Explorer Settings dialog box, select Reset.

e. In the box, Are you sure you want to reset all Internet Explorer settings?, select Reset.

f. When Internet Explorer finishes applying default settings, select Close, and then select OK. Restart your PC to apply changes.

2. Now try and sign into CONNECTION Client; are you now signed in?

Yes: great continue working !

No: then Right mouse click on CONNECTION Client icon in system tray and select EXIT.

3. In a few moments CONNECTION Client will automatically restart.

4. Try and sign into CONNECTION Client now; are you now signed in?

Yes: great continue working!

No: please let me know, as we will need to get our Cloud Services team involved.

See Also

Connection Client

Bentley AutoPIPE