If for any reason users indicate they aren’t receiving Bentley emails but want to, we recommend they be sure that they’ve “opted in”/agreed to receive communications from Bentley on their Bentley Profile. Here are 2 methods to modify your profile: 

• Go to Website here - Communication Preferences - https://www.bentley.com/communication-preferences
  • ensure that you receive Bentley emails, Select “Yes, I would like to receive updates and offers on Bentley products, service, and events. I understand that I can unsubscribe at any time.”
  • To process the selection, click on Submit.

• Long path to edit Communication Preferences:
  • From the Bentley web page: https://www.bentley.com/, select Sign In.
  • When user name displays, hover mouse over the email address and select View Profile.
  • From the upper-right corner of the Profile page, select the Edit Profile icon.
  • Next, locate “To edit your communication preferences” at the bottom of the page and select Click Here.
  • When the Communication Preferences page displays, select “Yes, I would like to receive updates and offers on Bentley products, service, and events. I understand that I can unsubscribe at any time.”
  • To process the selection, click on Submit.

This is something that the user must do. Privacy constraints do not permit Bentley colleagues to edit user preferences or add a user to a distribution list. When a user opts in, they should thereafter receive email communications. If they still do not receive the email invitations, then please log a Service Request. This should contain the user's current work email address (the same one that they would use to register for a Bentley event) to research the problem. This will help ensure that Bentley has the correct information and best resolve the problem.

Click here to register for Bentley Events, Webinar, On Demand / Classroom Learning and industry events 

And of course, there’s always the possibility that Bentley emails can’t get past a firewall or that we’ve been blocked. Not much we can do in that case; however, it might be helpful to save email@info.bentley.com as a contact (that’s the actual from address associated with Bentley emails).