| Applies To | |||
| Product(s): | AutoPIPE | ||
| Version(s): | V8i | ||
| Area: | Install | ||
| Original Author: | Bentley Technical Support Group |
Problem:
How to Download, Install, License, and Update AutoPIPE V8i 09.06.xx.xx?
Solution:
Step #1: Download AutoPIPE software:
Software Fulfillment Download Procedure
Step #2: Install AutoPIPE
Select the correct Hyperlink below:
Step #3: Set-up Licensing
After the installation was completed the following may or may not appear, select the proper link:
Product Activation Wizard appeared
Product Activation Wizard DID NOT appear, Set-up Licensing Manually
Step #4: Start AutoPIPE
1. Start AutoPIPE by double clicking on the desktop icon or from the Start Menu> Bentley Engineering> AutoPIPE Select Series
2. The following windows will no appear on screen: a. AutoPIPE application window, b. Input Grids window, c. Welcome To AutoPIPE License window and d. Bentley AutoPIPE News feed window:
a. AutoPIPE application window:
b. input grids window:
c. Welcome to AutoPIPE Licensing (default setting):
d. Bentley AutoPIPE News feed (default setting):
3. On the Bentley AutoPIPE News Feed, recommend pressing Settings button, then place a check mark for Bentley AutoPIPE & Bentley Releases.
4. On the Welcome to AutoPIPE Licensing screen, press the radio button in front of the type of AutoPIPE version to be used (i.e Standard, Advanced, or Nuclear) Only select those versions available to you as displayed in the License Management tool. and press OK button.
If the program reverts to TRIAL mode or DEMO mode perform the following:
A> Start the License Management Tool program (LMT)
AutoPIPE 09.05.xx.xx and lower: Tools> Settings> License Management Tool
AutoPIPE 09.06.xx.xx: File> License Management Tool
B> After the program opens, ignore the information on the Activation Status tab and select the 2nd tab License Checkout, Is AutoPIPE available in the listing? Are there more than "0" license Available, as sown below?:
If not, with in this application first check Tools> Options> confirm your Server Name, Site Activation Key, press Test Connection button. A message should appear "SELECTserver and Activation Key verified.". If Not, contact your Bentley On site Admin, or the Bentley License Department. Some one needs to check your server for connectivity, user application restrictions, or missing software.
C> After this has been fixed, back in AutoPIPE, select Tools> Settings> Edition> select one radio button in front of version of the program listed in your LMT that has more than 0 available: AutoPIPE Standard, AutoPIPE PLUS, or AutoPIPE Nuclear.
Note: If your license contract has the add features, KHK2 or Stress ISO, and wish to add that feature, you can also select those radio buttons in addition to the AutoPIPE version radio button.
After pressing OK button, the application will look at your License Management Tool, check available license for the product selected, if available, check out the license, reducing the available pool licenses by 1, and the application will be ready for you to use. To verify the application has a valid license, the top application bar will have one of the following:
HOWEVER, if a valid license was not found available, the application will revert to DEMO mode, as indicated by:
If revert to demo,
See interactive guide to Licensing here.
Troubleshooting:
1. Can see thru the application to the desktop:
Fix: Please try the following suggestions (#3 fixes most occurrences):
a. Does the computer meet the minimum requirements? See help> Contents> Bentley AutoPIPE> Getting Started> Installation andAuthorization> Installation> System requirements
b. Change hardware acceleration inside AutoPIPE, View> Setting> Uncheck Enable hardware acceleration.
c. Change computer display properties:
If running:
WinXP :
Change computer display properties: Control Panel> Display> Settings tab> Advanced button> Troubleshoot Tab> select hardware acceleration = none. Then try to open a model in AutoPIPE.
Win7:
1. Choose Start > Control Panel.
2. Double click Personalization and select Display Settings.
3. Click Advanced Settings.
4. Click Change Settings on the Troubleshooting tab.
5. Move the Hardware Acceleration slider to None.
6. Click Apply and then click OK to accept the new setting and close the dialog box.
7.Click OK to close the Display Properties dialog box
If the dialog is grayed out, your video card will not let you change the setting, contact your graphic card manufacture and request a procedure to disable graphic acceleration update graphics card driver.
d. Does the computer meet the minimum requirements? See help> Contents> Bentley AutoPIPE> Getting Started> Installation and Authorization> Installation> System requirements
e. Change hardware acceleration inside AutoPIPE, View> Setting> Uncheck Enable hardware acceleration.
f. Change computer display properties: Control Panel> Display> Settings tab> Advanced button> Troubleshoot Tab> select hardware acceleration = none.
g. Control Panel> Display> Appearance> Effects> "Use transition effects for menus and tooltips " should be unchecked
h. Update computer’s OPENGL display drivers.
i. Disable virus protection or document management applications, and then try to run the program. Some software are reporting high CPU usage on PCs running windows.
2. Application Crashes on start-up
A. When you receive the following message:
“AutoPIPE application has encountered a problem and needs to close. We are sorry for the inconvenience.”
The error also indicates that further details about the error can be obtained by clicking a link. Clicking the link displays an error report that lists atioglx.dll as the offending library. This library is used by ATI graphics card.
Solution: Upgrading the graphics driver or reducing the graphics card hardware acceleration. See “Change computer display properties” above.
3. Visual Fortan run-time error; forrtl: sever (9) permission to access file denied
During installation or while using the application the following error appears:
The problem with reading/writing this file can be caused by
a. User having no access to this folder (folder is read only)
b. File is read only, check file properties
c. No disk space on drive C: where temp folder is located
d. Change settings in the antivirus to exclude AutoPIPE and also .UND files.