Upon activating or launching SPIDAcalc, you may see a few different errors stating that you could not get a license.
Your license is checked out on a different computer.
SPIDAcalc and SPIDAsilk licenses are locked to a single computer and user profile. You may be seeing this error for one of a few reasons:
- You are trying to activate a license that was previously owned by another user.
- Your license was activated under the Admin profile when the software was installed.
- You have gotten a new computer since the last time you used SPIDAcalc.
- Windows OS updates have caused the software to "forget" your computer.
To have your license reset:
- Submit a case to have your license reset.
- Once the license is reset, follow the Getting Started instructions to download, install, and activate your license on the new computer.
To transfer your license to a new computer:
- Find the location where you have saved project (.spida) files locally. Save any .spida files you wish to transfer to the new computer to a flash or network drive.
- Go to C:\Users\YourUser\AppData\Local\SPIDA\clients to retrieve and save .client files you wish to transfer to a flash or network drive.
- Submit a case to have your license reset.
- Once the license is reset, follow the Getting Started instructions to download, install, and activate your license on the new computer.
- Once your license is activated, save the .spida files and .client files to the new computer. Client files must be saved in the following folder: C:\Users\YourUser\AppData\Local\SPIDA\clients.
You do not have a license. Unable to connect to License Manager.
The most common reason for this error is that there is a communication barrier between our license server and your network. Your IT department may need to make some changes to your network configuration.
No License is assigned to your user.
You do not have a license assigned to you. Reach out to your account admin, who can contact SPIDA Support for any necessary account updates.