
	Applies To

	Product(s):	AutoPIPE,
	Version(s):	All
	Environment:	N/A
	Area:	Installation
	Original Author:	Bentley Technical Support Group

Problem:

The following is displayed when installing AutoPIPE:

What is causing the issue and how to avoid it?

Solution:

This error message is a system-specific error and can be caused by a system-specific setting. Typically, windows system files maybe damaged. Please see one or more of the following that resolved the issue in the past for other users:

Option #1:

There are known issues for the error to occur if the application is being installed from files located on a mapped Server drive or Virtual drive.

Confirm the software is actually on the local hard drive (prefer a desktop folder location) and is not trying to be installed from a mapped server drive or virtual drive.

Option #2:

Following Microsoft KB article helped:

http://support.microsoft.com/kb/888019

- Reinstall the InstallScript engine
- Running Setup from a virtual drive
- Register Idriver and Msiexec
- Change Permissions
- Stop other instances of Windows Installer
- Reinstall Windows XP

http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108340&sliceId=1

Option #3:

Ask the IT department to log on and edit the registry with the following:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]

"AllowLockdownBrowse"=dword:00000000

"AllowLockdownMedia"=dword:00000000

"AllowLockdownPatch"=dword:00000000

"AlwaysInstallElevated"=dword:00000000

"DisableBrowse"=dword:00000000

"DisableMSI"=dword:00000000

"DisablePatch"=dword:00000000

"EnableUserControl"=dword:00000000

"Logging"=""

"SafeForScripting"=dword:00000000

"TransformsSecure"=dword:00000001"TransformsSecure"=dword:00000001

If all the suggestions above still result in failure to install:

Please log a service ticket, provide results on what happen with each of the above attempts, and the development team will review it or provide completely different technology installer