Please check the following cases if the software shows the trial version. (7days/14 days)

Case 1:

- You need to have the updated version of the CONNECTION client downloaded on your Computer.

To update CONNECTION Client to the latest version please follow the instructions as mentioned below.

Open CONNECTION Client from the Start Menu or search for connection Client in (Type here to search bar with a small magnifying glass) appears at the extreme left-hand bottom corner of your Computer screen.

Now on the CONNECTION Client application, click on Updates. If there is any new update available for CONNECTION Client to download please go ahead and install it.

Note:  Please make sure you have downloaded the Product from the Bentley Education Portal and updated the Profile in the dashboard section with the mandatory fields.

 

Case 2:

You might face the Trial version for the add-ons which gets installed along with the Product, and not for the actual Product. Please make sure the Product is amongst the Products available on the Bentley Education Portal. To verify this, please Contact Us - Still need help? No worries, we've got you (bentley.com) with the screenshots of the Bentley Licensing Tool – Entitlements and product status.

 

Case 3:

In some cases due to an interrupted internet connection, the product fails to activate, in such cases you follow the following troubleshooting steps.

1. Open CONNECTION Client.
2. Select Sign Out from the gear menu in the upper right corner.
3. Sign in again when prompted.
4. Right-click on the Windows Start menu, and select Task Manager.
5. Select the task for Bentley.Licensing.Service under Background Processes, and click the End Task button in the lower right.
6. Close Task Manager.
7. Open the Windows Start menu, and search Bentley Licensing Tool.
8. Please select Refresh Policy from the Tools menu.