	Applies To
	Product(s):	AutoPIPE,
	Version(s):	ALL
	Area:	Message
	Original Author:	Bentley Technical Support Group

Problem:

The following is displayed when:

Using Batch Generator:

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Bentley AutoPIPE
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Error opening file: xxxxxxxxxxx.
Please contact Bentley Technical Support.
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OK
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Using Soil calculator:

Why and how to avoid it?

Solution:

One or more of the following should resolve your issue:

Batch generator:

If the model was original created in an older version of the program, be sure that all of files needed to open the model are available in one or both locations:

- Users' profile locations (Material Files and Unit files).
- Same folder as the model *.DAT file

In one reported incident while trying to batch process multiple files created by AutoPIPE 4.3 in the latest version of AutoPIPE. The older material files and unit files used to generate the older models were no longer available. Therefore the batch processor could not correctly open the older model without assistance. Solution was to copy them older missing files into the same folder as the *.DAT files, resulting in the batch process working without issue.

If you no longer have access to the older files, please raise a new case for technical support, reference this KB article, and request the missing files, must provide version of AutoPIPE used to create the model (open DAT file in text editor, reference 8 digit version number).

Using Soil calculator:

This may be related to another issue like E801-1: FATAL ERROR: Unstable System error message.

In addition, one or more of the following may resolve the issue:

1. All workarounds on E801-1 WIKI page.

2. Delete all analysis

3. Anchor component may have an issue, resolved by deleting the anchor component and reinserting the anchor.

4. Review Rigid options over length and fix any that have blank "To" node point information.

5. Program is not handling the consecutive tees properly (1922644). Locate back to back tees in model, and insert a run node point between them.

6. Set Grids setting "Show input grid after opening the program" to disable. If the model opens, round trip the model, and save new APC file.

7. If model was from an older version, make sure the original Material Library files from the older version are present in the same folder with the model. Or, if the model has customized Library files defined ensure those customize library files are in the same folder as the model being opened.

- Example: Model was last modified in : 04.04.02, and is trying to be opened in Current program version : 25.00.01.213. The original material library file for this model was AUTOB311.lib. Copy this file and place in the same folder as the model when opening in AutoPIPE 25.
- Note - AutoPIPE initially searches the directory containing the model for all pertinent files. If a library file is not found, the application will attempt to locate the library file within the Preferences folders.

8. Reset Profile folders - see instructions here.

If this does not resolve the issue, please log a Bentley support case and send in an AutoPIPE APC file for review.

"Error Opening file: xxxx" message in AutoPIPE

Problem:

Solution:

See Also