| Applies To | |||
| Product(s): | AutoPIPE, | ||
| Version(s): | ALL | ||
| Environment: | N/A | ||
| Area: | Installation | ||
| Original Author: | Bentley Technical Support Group | ||
Problem:
When trying to start AutoPIPE the following error message appears:
“The application was unable to start correctly (0xc0000005). Click on OK to terminate the application”
or
Windows debugging information:
Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
CommandLine: "C:\Program Files (x86)\Bentley\AutoPIPE CONNECT\autopipe.exe"
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
ModLoad: 00000000`00400000 00000000`0c3d8000 autopipe.exe
ModLoad: 00000000`77310000 00000000`774ba000 ntdll.dll
ModLoad: 00000000`774f0000 00000000`77670000 ntdll32.dll
ModLoad: 00000000`74630000 00000000`7466f000 C:\WINDOWS\SYSTEM32\wow64.dll
ModLoad: 00000000`745d0000 00000000`7462c000 C:\WINDOWS\SYSTEM32\wow64win.dll
ModLoad: 00000000`74c90000 00000000`74c98000 C:\WINDOWS\SYSTEM32\wow64cpu.dll
(2ea8.283c): Break instruction exception - code 80000003 (first chance)
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!CsrSetPriorityClass+0x40:
....
[HookEngine::Hook::Hook] 0x002EA690 CREATE winhttp.dll!WinHttpWriteData
ModLoad: 740a0000 740d4000 C:\Program Files\DGAgent\plugins\09D849B6-32D3-4A40-85EE-6B84BA29E35B\AE_MailSensor_Plugin.dll
Why and how to avoid?
Solution:
This error could be caused by missing prerequisite application that was deleted accidentally by user, not installed during AutoPIPE installation, or blocked by some 3rd party security application (ex. Digital Guardian Agent; DGAgent ).
Example: received same message above if VC Redist 2005 was removed accidentally and then tried to start AutoPIPE.
Workaround:
First check to see to see if the problem is related to a 3rd party security application. Contact your IT support department and request to temporarily suspend the security application from running in order to validate the cause of the problem. Otherwise, ask if AutoPIPE can be added as an approved application list for the security application.
If problem still remains, perform steps below:
1. Uninstall current version version of AutoPIPE.
2. Download AutoPIPE application from Bentley
3. Install AutoPIPE using instructions.
4. Start AutoPIPE
See Also
622950