This wiki describes the procedure for requesting a folder or a file(s) restore from a Bentley Cloud Hosed Datasource. If the folder or file(s) have been inadvertently deleted, check the Deleted Items container in the datasource first. Files stay in the Deleted Items for 6 months before being purged.

Note: Restoring a .dgn may require a Reference Scan if the file referenced, or was referenced by, other documents.

Items needed:

FQDN (Fully Qualified Domain Name) – OhioDOT-pw.bentley.com
Datasource Name (One of the following)

Name Display Name

OhioDOT-pw-02 Ohio DOT Projects

OhioDOT-pw-03 Ohio DOT Archive

OhioDOT-pw-04 Ohio DOT Training-Testing

Note: Restores will primarily be from: OhioDOT-pw-02 Ohio DOT Projects

Date/Time – User will supply a date/time to restore file from. This can be an estimate of the last know good state of the file.
Name of Folder or File(s) – Name of folder or file or comma delimited list of files.
Folder ID – of the folder or file(s) to be restored, found in the View Pane title bar, (see below).
Folder path –the path to the folder or file(s) to be restored, which could be copied from the Address bar, (see below).

Folder ID – The Folder ID of the folder containing the folder or file(s) to be restored can be found in the View Pane title bar, (see below).

Folder path – Select the folder that contains the folder or file(s) to be restored and copy the path from the Address bar, (see below).

Folder ID & Folder Path.png

Submitting a Restore Ticket:

Go to the Bentley CONNECT Center and login using Bentley IMS login.

Bentley Login.png

Once logged in select New Case by selecting the icon shown below.

You'll open a panel scroll and select the New Case or you can scroll down on the webpage to find the New Case button.

Connect Center "New Case".png

Select Technical Support.

Technical Support Button.png

Fill out the Technical Support form as shown below. A restore request should be addressed by Bentley Support within 4 hours, though it may be next day before the file(s) appears in the datasource. You should receive an email when the file(s) has been restored indicating the location in ProjectWise.

If you need a file(s) restored ASAP it is strongly suggested to select the Category of Request as Incident (Something is Broken) with a Priority level of High - Critical. This will prompt Bentley to restore the file(s) within 4 hours or less.

Copy 1-6 into the Details field as shown below, editing as appropriate:

FQDN - OhioDOT-pw.bentley.com
Datasource Name - OhioDOT-pw-02 Ohio DOT Projects
Date/Time – XX/XX/XXXX X:XX PM
Name of Folder or File(s) - XXXXXX_GT00X.dgn
Folder ID - XXXXX
Folder path - pw:\\OhioDOT-pw.bentley.com:OhioDOT-pw-02\Documents\01 Active Projects\District 11\Belmont\XXXXXX\400-Engineering\Roadway\Sheets\

Tip: Copy 1-6 above to Notepad and add the appropriate information, then paste to the Details field on the form.

Select your Name and Email from the drop-down menu shown below:

Fill in the remainder of the form as shown below:

Click the Submit button on the right side of the screen.

Submit Button.png

After submitting, you should see the screen below. Your case number will be available in two locations.

Case Number Locations.png

You will also receive the email notification below with the corresponding case number included.

Restore File Case Email Notification.png

When the file(s) has been restored to ProjectWise you will get email notification with the location of the restored file(s)

The Bentley tech will typically place the restored file(s) in the ZZ_Restore folder with the Case number (Ex: CS123456), as shown:

PWRestoreCaseNumber

There are a few options when returning or replacing the file to the project file(s) location in ProjectWise:

Option 1 Replace File with Version (Preferred)
Option 2 Replace File with Export (Preferred)
Option 3 Replace File (Nonpreferred)

If you need further assistance, feel free to contact OHDOT CADD Services via our Service Request form here.

How do I restore a file?

Items needed:

Submitting a Restore Ticket: