
| Product(s): | ProjectWise Integration Server | |
| Version(s): | 08.11.11.574 | |
| Area: | ProjectWise Administrator | |
| Subarea: | MISC | |
| Original Author: | Dana Guthrie, Bentley Technical Support Group | |
Error or Warning Message
Error 55038: Failed to create a storage. File access security check failed.
Explanation
This error message can also appear when trying to create or access a file on a storage area. The message would then say failed to create file..
In most cases the problem is a DNS problem on the network. The DNS was configured with the Ip address and the FQDN and may not include an entry for the host name or vise versa.
How to Avoid
Option 1: Check that port 5800 is open bi-dirctionaly and that you can ping the FQDN and Host name from the destination and source computers.
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User the \ Programs \ Bentley \ Projectwise \ Tools \ User tools \ Windows Socket Analyzer or...
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Use Telnet from each machine to see connectivity between servers
Telnet MyServer.Bentley.com 5800
Telnet MyServer 5800
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Ping the FQDN and host name from both computers to see if you get the same IP Address or even a response.
Option 2: Check the dmskrnl.cfg file for incorrect or resrtictive entries.
- On the server ..Program files\Bentley\Projectwise\Bin open the dmsknrl.cfg file.
- Look for any entries that might include Allow or Deny and make sure the computer you are trying to reach is not listed under a Deny statement.
- Check for spelling of the computer name and that any entries with IP addresses are correct
- If you suspect that there is a DNS issue, add the host name and the FQDN to the [Routing] section.
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- MyServer = 5800
- MyServer.Bentley.com = 5800
Option 3: Make sure the Caching Server Service is running.
- On the Caching server where the file storage area lives ..go to services and check to see if the ProjectWise Caching server service is running.
- Restart the caching server services to see if that makes a difference
Option 4: Check that there are no restrictive permissions on the integration servers install path.
- On the Integration server and Caching servers go to the installation directories. By default they are C:\Program Files\Bentley\ProjectWise and C:\Program Files(86)\Bentley\ProjectWise
- Check that there are no restrictive permissions for these folders and their subfolders.