Problem Description
Error 1920 when installing integration server.
Brand new server with all windows updates installed.
MicroStation, Orchestration, ProjectWise Explorer, ProjectWise admin ProjectWise automation service installed successfully
Integration server fails with error 1920
Solution
Created logs by having user run the installation, wait for the error, DO NOT click okay
at a command prompt run the following command
C:\Program Files (x86)\Bentley\ProjectWise\bin>dmskrnl.exe -noservice > c:\dmsknoserv.txt
User is getting this error in the logs
[0x000017c0] FATAL pwise.system null - Error initializing dft api. Exiting
When trying to initialize DFT, DMSKrnl, DMSPerf, and DMSSQL components of the dmskrnl.exe process we need read / write access to 4 registry entries
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Perf_dftperfmgr
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Perf_dmskrnlperfmgr
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Perf_dmsperfmgr
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Perf_dsqlperfmgr
If DMSKrnl cannot find or right to one of these keys an error similar to the one above will happen and the process will fail to load. If these keys are missing they can be exported from another system and imported on to the box they are missing on. If the user does not have rights, grant users rights.
See Also
External Links
Bentley Technical Support KnowledgeBase
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