"Error 55037 File not found on server"

 Product(s):ProjectWise Explorer Client
 Area: Open / Save / Copy / Move
 Original Author:Bill Kenney, Bentley Technical Support Group


User was getting "Error 55037 File not found on server"when trying to open a dgn in ProjectWise Explorer.

Product: ProjectWise Client V8i
Area: Explorer, Problem ID#: 84898, Select Category


Examined the storage server dms folder, the document showed as there but as 0 byte file. ProjectWise Explorer showed 150Kb or so.
Re-starting the service on the ProjectWiseCaching Service had no effect on the error. However, re-starting the ProjectWise Integration Server "Service" fixed the issue (or combination of both service re-starts)