Error 58063: Invalid Username and Password Combination


 Product(s):ProjectWise Explorer Client
 Version(s):08.11.11.590
 Area: MISC
 Original Author:Dana Guthrie, Bentley Technical Support Group

Error or Warning Message

Error 58063: Invalid Username and Password Combination

Explanation

User has created user accounts in ProjectWise using the User Synchronization service that brings in Windows Active Directory accounts into ProjectWise. 

When his users attempt to log in they get the above error.

This error may appear regardless of whether you are using a ProjectWise logical account or a Windows account.  The error is true to its word, something is not correct about the credentials that were entered.

How to Avoid

Option 1: If using a Windows Domain account...

  1. Make sure you put the domain name in front of your user name. 

  2. Example:  Bentley\Username

Option 2: Caps lock and other misspelling

  1. Make sure your caps lock key is not on when typing your password
  2. Make sure you have the correct spelling of the domain name, user name and password.
  3. Check with your ProjectWise Administrator to make sure your account:
    1. Is active 
    2. That you have the correct spelling as to what is in ProjectWise
    3. Whether or not your account is Domain or Logical as logical accounts do not require you to enter a domain name.