License Usage is Reported for Products That Are Not Being Used

Area: General



User is launching a product (such as InRoads Site), however license usage is reporting that (s)he is using additional products (such as Survey or Bridge).


The most likely explanation, and the first thing  to check, is Product Add-ins.

  1. Launch the product for which you are licensed (InRoads Site in this example).
  2. In the InRoads Explorer, select Tools > Product Add-Ins.
  3. In Product Add-Ins, make sure that all available product add-ins are toggled off.  Also make sure that “Persist Product Add-Ins on Exit” is toggled off.