License Usage is Reported for Products That Are Not Being Used


Product(s):InRoads
Version(s):08.11.07+
Area: General

 

Question:

User is launching a product (such as InRoads Site), however license usage is reporting that (s)he is using additional products (such as Survey or Bridge).

Answer:

The most likely explanation, and the first thing  to check, is Product Add-ins.

  1. Launch the product for which you are licensed (InRoads Site in this example).
  2. In the InRoads Explorer, select Tools > Product Add-Ins.
  3. In Product Add-Ins, make sure that all available product add-ins are toggled off.  Also make sure that “Persist Product Add-Ins on Exit” is toggled off.