Introductory Knowledge Landing Page
SELECTserver Licensing Landing Page
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Applies To |
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Product(s): |
SELECTserver |
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Version(s): |
All Versions |
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Environment: |
N/A |
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Area: |
Administration |
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Subarea: |
N/A |
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Original Author: |
Michael Dougherty, Bentley Technical Support Group |
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Steps to Accomplish
1) For versions 09.XX.XX.XX and newer complete the following steps
- From a command prompt do the following:
Type: CD C:\Program Files\Bentley\SELECTServer and press ENTER
Type: ChangeLogLevels.exe -level TRACE and press ENTER
Type: IISRESET and press ENTER
- Restart the Bentley SELECTserver service.
Restart the Bentley SELECTserver Gateway service if installed.
- Reproduce the error.
- Zip up C:\Program Files\Bentley\SELECTServer\LOGS and send it to support.
- For information on how to upload your Log File Click Here
- To turn the logging back to normal levels, from a command prompt do the following:
Type: CD C:\Program Files\Bentley\SELECTServer and press ENTER
Type: ChangeLogLevels.exe -level INFO and press ENTER
Type: IISRESET and press ENTER
2) For all versions 08.XX.XX.XX versions
- From a command prompt do the following:
Type: CD C:\Program Files\Bentley\SELECTServer and press ENTER
Type: ChangeLogLevels.exe /level:TRACE and press ENTER
Type: IISRESET and press ENTER
- Restart the Bentley SELECTserver service.
Restart the Bentley SELECTserver Gateway service if installed.
- Reproduce the error.
- Zip up C:\Program Files\Bentley\SELECTServer\LOGS and send it to support.
- For information on how to upload your Log File Click Here
- To turn the logging back to normal levels, from a command prompt do the following:
Type: CD C:\Program Files\Bentley\SELECTServer and press ENTER
Type: ChangeLogLevels.exe /level:INFO and press ENTER
Type: IISRESET and press ENTER
See Also
Product TechNotes and FAQs
External Links
Bentley LEARN Server