Failed to copy payload for Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026


Product(s):OpenRoads Designer
Version(s):10+
Area: Installation

 

Question:

During payload download I get the following error: Failed to copy payload for Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026

Answer:

  1. Create a log file
  2. The file vc_redist.x64.exe is in two different locations and it does not match.
    C:\Users\yourusername\Downloads\vc_redist.x64.exe
     C:\BentleyDownloads\OpenRoads Designer CONNECT Edition\vc_redist.x64.exe
    This usually happens when you have an old download. Remove old downloads.
  3. Delete one of them and also clean out the folder
    C:\Users\yourusername\AppData\Local\Temp