Introductory Knowledge Landing Page

Product Specific Licensing Landing Page

 

	Applies To
	Product(s):	RAM Products
	Version(s):	13.00.03.45
	Environment:	N/A
	Area:	Licensing - Technical
	Subarea:
	Original Author:	Payel Sasmal, Bentley Technical Support Group

Error or Warning Message

"Security key was not detected or unavailable license.  Please contact technical support."

Explanation

There could be two reasons:

1) This is a new installation and the license has not been onfigured yet.

2) All the available licenses are in use.

How to Avoid

Option 1 Upgrading to the 13.00.04.XX version of RAM Elements will resolve the issue

Software Download Instriuctions

Option 2 Configure the license

http://communities.bentley.com/products/licensing/w/licensing__wiki/3135.aspx

 

Option 3 Check the machines which are currently using/holding the licenses

http://communities.bentley.com/products/licensing/w/licensing__wiki/2781.aspx

 

See Also

http://communities.bentley.com/products/structural/structural_analysis___design/w/structural_analysis_and_design__wiki/3415.selectsupport-technotes-and-faqs.aspx