| Bezieht sich auf | |||
| Produkt(e): | SELECTserver Gateway | ||
| Version(en): | N\A | ||
| Umgebung: | N\A | ||
| Produktbereich: | N\A | ||
| Produktunterbereich: | N\A | ||
| Ursprünglicher Autor: | Jutta Eisenhauer, Bentley Technical Support Group | ||
Problem
To search the cause of a Gateway error an advanced log file must be created and send to the support.
Solution
Change following line in file Bentley.SelectServer.Gateway.exe.config
which is default located in
C:\Program Files\Bentley\SELECTServer and can be opened e.g. with an editor
<level value="INFO" /> in <level value="TRACE" />
Afterwards:
- Try to start the Gateway Windows service
- Open licence manager
- Check Server name and Site activation key by test connection
- Send usage logs by Options > Send logs now menu (or short key F9)
- Start a product which is licensed by Gateway
Now send file SS-Bentley.SelectServer.Gateway.exe.log and other available log files in folder ...\program files\bentley\Selectserver\logs zipped to Bentley
https://www.bentley.com/en/support