Introductory Knowledge Landing Page

SELECTserver Licensing Landing Page

 

	Bezieht sich auf
	Produkt(e):	SELECTserver Gateway
	Version(en):	N\A
	Umgebung:	N\A
	Produktbereich:	N\A
	Produktunterbereich:	N\A
	Ursprünglicher Autor:	Jutta Eisenhauer, Bentley Technical Support Group

 

Problem

To search the cause of a Gateway error an advanced log file must be created and send to the support.

Solution

Change following line in file Bentley.SelectServer.Gateway.exe.config

which is default located in
C:\Program Files\Bentley\SELECTServer and can be opened e.g. with an editor

<level value="INFO" /> in <level value="TRACE" />

 Afterwards:

1. Try to start the Gateway Windows service
2. Open licence manager
3. Check Server name and Site activation key by test connection
4. Send usage logs by Options > Send logs now menu (or short key F9)
5. Start a product which is licensed by Gateway
   

 

 

Now send file SS-Bentley.SelectServer.Gateway.exe.log and other available log files in folder ...\program files\bentley\Selectserver\logs zipped to Bentley

https://www.bentley.com/en/support

See also

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