| Applies To | |||
| Product(s): | SELECTserver Gateway | ||
| Version(s): | N\A | ||
| Environment: | N\A | ||
| Area: | Installation / Configuration | ||
| Subarea: | Windows Installer Errors | ||
| Original Author: | Jeremy Hoesly, Bentley Technical Support Group | ||
Error or Warning Message
The SELECTserver Gateway service fails to start. When attempting to start it from the Services panel, the following error occurs:
Windows could not start the Bentley SELECTserver Gateway service on Local Computer.
Error 1067: The process terminated unexpectedly.
Examine the SS-Bentley.SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:
Error 1
09-24-14 15:11:17 ERROR - Gateway - Error checking SELECTserver version
09-24-14 15:11:17 ERROR - Gateway - System.ArgumentNullException: Value cannot be null.
Parameter name: hostname
at Bentley.SelectServer.Common.WebUtils.BuildURL(String protocol, String URL, String hostname)
at Bentley.SelectServer.Common.Online.WebServices.Proxies.MiscProxy..ctor(String hostName)
at Bentley.SelectServer.Gateway.Listener.CheckSelectServerVersion()
Error 2
10-29-14 09:52:00 ERROR - Gateway - Listener::OnStart Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at Bentley.SelectServer.Gateway.Listener.ReadPortsToListen()
at Bentley.SelectServer.Gateway.Listener.OnStart(String[] args)
Explanation
The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:
- The license settings have not been entered yet.
- The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.
How to Avoid
Perform the following steps:
- Open the Windows Start menu or screen, and perform a search for "License Management".
- One of the search results should be Bentley License Management Tool. Right-click on it, and select "Run as administrator."
- In the window that appears, select Options from the Tools menu.
- Ensure that a server name and site activation key are entered.
- Verify them by clicking the Test Connection button.
- If an "Elevate to All Users" button is present in the lower right corner, click it to move the settings to a location accessible by all users. Otherwise, use a Bentley-provided utility named Reg2Locale instead.
See Also
[[SELECTserver TechNotes and FAQs]]