Product(s):	ProjectWise Design Integration
	Version(s):	10.00.03.49
	Environment:	N\A
	Area:	N/A
	Subarea:	N\A

Error or Warning Message

Last Error 112233 CONNECTION Client could not be accessed- unknown error occurred.

Failed to retrieve a login token from CONNECTION Client.

Explanation

Might happen when logging into ProjectWise Explorer with Bentley IMS credentials.

How to Avoid

1. Have user verify if they are registered to the organization by going here: https://ims.bentley.com/IMS/Profile
2. If the account name field is empty in the profile, an admin will need to add them to the organization via user management tool
3. Have user log out CONNECTION Client
4. If the issue still occurs, please create a case for Technical Support -  (+) How to create a new Service Request - ServiceNow Case - online - Licensing, Cloud and Web Services Wiki - Licensing, Cloud and Web Services - Bentley Communities

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Additional troubleshooting steps:

- Verify that the User Account is set to Federated Identity in ProjectWise Administrator
- Uninstall CONNECTION Client
- Navigate to C:\Program Files (x86)\Common Files\Bentley Shared - rename the CONNECTION Client folder
- Reboot the Machine
- Reinstall CONNECTION Client