Background
Troubleshooting of connectivity problems with our web services may require diagnostic data not available in product diagnostic logs. This wiki provides steps to capture web traffic using a free web diagnostic tool from Telerik called Fiddler.
Steps to accomplish
*** Before you begin please open the task manager and end task the Bentley.Licensing.Service.exe process first, then end task the Bentley.Connect.Client.exe.
Please perform the following steps to perform a web capture of a problem:
- Download FiddlerCap by clicking the Download Installer button in the lower left, do not use the Download Now button in the upper right.
- Run the installer, and click the Install button.
Note: Installation does not require administrator access. - Once installation is complete, click the Close button to exit the installer and start FiddlerCap.
- In the window that appears, select the "Decrypt HTTPS traffic" checkbox. This enables us to analyze web traffic to and from our servers which is typically encrypted for security.
- An informational alert appears explaining that a security certificate must be temporarily installed to decrypt HTTPS traffic. Click OK to dismiss the message.
- Click the Yes button in the dialog that appears to temporarily install the security certificate.
Note: You will be prompted to remove the security certificate later when FiddlerCap is closed. - Click the Clear Cookies button under the Tools section followed by Clear Cache.
- For security reasons, consider closing any unrelated programs to avoid capturing traffic from non-Bentley applications.
- Click the Start Capture button.
- Internet Explorer will open automatically. Either navigate to the problem site, or close Internet Explorer, and reproduce the problem with your product.
- After reproducing the problem, return to FiddlerCap, and click the Stop Capture button.
- Click the Save Capture button, and save the resulting SAZ file.
- Close FiddlerCap. When prompted whether to delete the certificate that was installed earlier, click the Yes button.
- If no longer needed, FiddlerCap can be uninstalled from the Apps and Features or Programs and Features control panel. Again, administrator access is not required.