| Product(s): | Connection Client |
| Version(s): | 11.X. and newer |
| Area: | Access |
Problem
Unable to sign in to the CONNECTION Client 11.x or newer version on Windows 7 machine.
You are presented with the following error:
Solution
Important: CONNECTION Client is no longer being tested on Windows 7 PCs because Microsoft no longer supports that version of the operating system. New CONNECTION Client versions going forward require Windows 8.1 or later.
If you are unable to upgrade to a Microsoft-supported OS and using Windows 7, downgrade the CONNECTION Client to version 10.00.19.31. See Windows 7 End of Support - Microsoft 365
- To check CONNECTION Client version:
- Search for Control Panel in Windows Search option
- Navigate to Control Panel\All Control Panel Items\Programs and Features - you should be able to see the CONNECTION Client version.
- To downgrade the CONNECTION Client:
- Uninstall the current version of the CONNECTION Client from the Control Panel.
- Download CONNECTION Client v. 10.00.19.31 from the Software Downloads page.
- Install it and append to sign in again.
See Also
CONNECTION Client Release Notes