Product(s):	OpenRoads Designer CONNECT Edition
Version(s):	10.00+
Area:	General

 

Problem:

When trying to synchronize Google Earth and capture Google Earth Image with OpenRoads Designer, nothing happens.  No image is captured and there is no information brought into the DGN from Google earth.

https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0018990

Answer:

OpenRoads Designer (also to include MicroStation CONNECT and older V8i Power products) are only certified to work with Google Earth Pro 32-bit versions.  It is possible that an upgrade to Google Earth Pro has occurred (either manually or via an auto-update) and it has been upgraded to the 64-bit version of the Google Earth software.  In order to synchronize Google Earth with the Bentley Power Platform to capture images, you will need to downgrade the Google earth program.  

In October 2020, per the Google support policies, Google Earth Pro version 7.1.8 or later will be required.  Earlier versions of Google earth on desktop will no longer work as they will not connect to Google's servers.  This has caused many people to upgrade their Google Earth version, typically choosing the latest build available. Google Earth Pro 7.3.3 for Windows (64-bit).

For OpenRoads Designer CONNECT and MicroStation CONNECT products, you MUST install the 32-bit version in order to integrate our products with Google Earth.  We recommend the 7.3.1 for Windows (32-bit) (or later).

Note, For our V8i Edition products, you will need to utilize the 7.1.8 for Windows Google Earth version.

You can find addition support information on downloading and updating Google Earth Pro from the Google Earth Help documents located here: https://support.google.com/earth/answer/168344?hl=en#zippy=%2Cdownload-a-google-earth-pro-direct-installer