Introductory Knowledge Landing Page

SES Licensing Landing Page

 

	Product(s):	CONNECTION Client
	Version(s):	N/A
	Area:	Licensing - Technical

 

Problem

An SES-based product displays a licensing timeout message or otherwise does not recognize the license.

Solution

Please perform the following troubleshooting steps:

1. Log out of CONNECTION Client
2. Close the Bentley License Tool (if open).
3. Go to the Windows Task Manager (Ctrl-Alt-Delete -> Task Manager) and right-click "End Task" on the following:
   - "Bentley.Connect.Client for Windows" (under "Apps")
   - "Bentley.Licensing.Service for Windows" (scroll down, it's under "Background processes")
4. Open CONNECTION Client, sign in and launch the application

If the issue continues, please conduct the below steps:

1. Enable Client Logging in the Bentley Licensing Tool, and reproduce the timeout issue.
2. Collect diagnostic logs using Bentley Log Collector.
3. Attach the zip archive created in the previous step to either a new or existing service request.

 

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