Cannot Log Managed Application SR


Cannot Log Managed Service Request under Application - Product not Found


When raising service request you selected "Yes" in the following option, which reduced the option of available applications only to those you have in your contract - MAS support is driven by Service Level Agreement according to your contract.

Selecting an option if your software is hosted by Bentley

The following note appears when you click on the blue question mark icon:

Note about hosted application


Scroll to the bottom, click Reset and answer Yes.

The list of managed services applications should now appear.

If you are not able to select a product after the reset - please create an Service Request ticket to have your MAS SLA reviewed and corrected

See also

New Service Request - Managed Services users

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