Problem
Cannot Log Managed Service Request under Application - Product not Found
Explanation
When raising service request you selected "Yes" in the following option, which reduced the option of available applications only to those you have in your contract - MAS support is driven by Service Level Agreement according to your contract.
The following note appears when you click on the blue question mark icon:
Solution
Scroll to the bottom, click Reset and answer Yes.
The list of managed services applications should now appear.
If you are not able to select a product after the reset - please create an Service Request ticket to have your MAS SLA reviewed and corrected
See also
New Service Request - Managed Services users
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