NON-SELECT users are presented with a simplified submission form:
Please fill out the form. There is guidance below on how to complete the entries.
| Field | What to Enter |
| Licensing or Activation related issue | Please check this box if you cannot use, activate or install the product |
| Product | Free form search field that will populate product name as you type |
| Version | Select from the list of versions applicable to the selected Product. If your version is not in the list choose the nearest and enter the actual version in the details |
| Product Area | Choose the most appropriate keyword from the list |
| Product Language | Select the language you use in the Product |
| Subject | Enter a short description of the issue (max 40 characters) |
| User Tracking Number | Optional field that can be used to map Bentley’s Service Request number to your own Support systems |
| Details |
Please provide as detailed description of the issue as possible, including where appropriate: |
| Upload File |
If suitable, attach a test case and/or screenshots that demonstrate the issue. Compressing, especially if multiple files is strongly recommended. |
Click on Submit to Support button
Next page will confirm successful creation a of a new Service Request, please note the number (email address will also receive confirmation email)