When users with valid Managed Services contract access Technical Support, they are presented with pop-up message listing phone numbers for immediate assistance in a situation where hosted services are not unavailable, in a degraded state, or performance is impacting the ability to conduct business as usual.
Please confirm whether the issue relates to a hosted (or on premise) Product covered under Managed Services contract.
Fill out the form following guidance below on how to complete the entries.
| Field | What to Enter |
| Priority | Pick the priority from the list. For guidance on selecting the appropriate priority click here |
| Impact | Pick the value from the list that reflects how many sites or users are affected |
| Product | If you answered 'Yes' to the Managed Services question, only products covered under your valid Managed Services contract are available in the list* |
| Version | Select from the list of versions applicable to the selected Product. If your version is not in the list choose the nearest and enter the actual version in the details |
| Product Area | Choose the most appropriate keyword from the list |
| Product Language | Select the language you use in the Product |
| Subject | Enter a short description of the issue (max 40 characters) |
| User Tracking Number | Optional field that can be used to map Bentley’s Service Request number to your own Support systems |
| Details |
Please provide as detailed description of the issue as possible, including where appropriate: |
| Upload File |
If suitable, attach a test case and/or screenshots that demonstrate the issue. Compressing, especially if multiple files is strongly recommended. |
Click on Submit to Support button
Next page will confirm successful creation a of a new Service Request, please note the SR number (email address will also receive confirmation email)
*If reported issue does not relate to a product covered under your Managed Services contract, please use following SELECT wiki instead.
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