Error or Warning Message  

When attempting to access the Software Downloads page, the following error message appears.

Access Denied: Server's time may be out of sync

It appears that your local time is not in sync preventing Software Downloads from working correctly. Please address this issue

following one of several solution provided by Microsoft. If you continue to have issues, please submit a new Case quoting the "Server's time may be out of sync" error.

Explanation

Software Download functions correctly only if the client/server times are in sync.

 

How to Resolve/Avoid

If your system clock is incorrect you have to fix it before you can sign in to the Software downloads page. The error above references that your system clock is not in sync with the server. The server mentioned in your network server. In that case, you'll need to contact your IT department within your organization to request that the time on the server be fixed.

It seems that your PC clock is not set up correctly. Synchronize the clock on your local Windows machine with the time server at https://www.time.gov, alternatively, manually set the time with the time displayed on https://time.is. 

Once the clock is corrected you should be able to sign in successfully.

If the error persists or you are unsure if you have the SELECT contract, please contact Bentley support by either Contact Us (choosing Option 2 followed by 1 for licensing support) or Creating a new Case and choosing the Login and Website Assistance category.

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