| Product(s): | CONNECTION Client |
| Version(s): | All |
| Area: | Access |
Problem
The following message appears when the CONNECTION Client is started:
Issue with usage reporting detected. Please run the Health Check tool or click here to learn more
Solution
Use the following steps:
- Open CONNECTION Client.
- Sign in.
- Select Health Check from the drop-down menu in the upper right.
- Click the Health Check button in the lower left.
- Search the Windows Start menu for Bentley Licensing Tool.
- Select Refresh Policy from the Tools menu.
- Attempt to reproduce the problem.
If none of the above resolve the message please gather your logs and file a Case for support to assist.
See Also
How to collect and submit logs
How to create a new ServiceNow Case online
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