| Product(s): | Software Downloads |
| Area: | Access |
Error or Warning Message
When attempting to access the Software Downloads page, the following error message appears.
Unauthorized Access:
You are not authorized to access to Software Downloads. Please contact your Bentley Administrator and ask for Download role.
Explanation
You either do not have the Download role, which is required to access Software Downloads or the web browser doesn't recognize your access privileges.
Solution
If you do not own the Download role, ask your account administrator to either request that role, or to provide you with an installation package you need. If you're not sure who is your account admin, see this article to find out.
If you do own the Download role, attempt any or all of the following steps to refresh your credentials in the browser:
- Sign out from the account in a web browser, reload the page ignoring cached content (Ctrl+F5 on the keyboard) and sign in again.
- Sign out, clear the browser cache, sign in again.
- Use a different browser.
- Sign in using the Incognito/InPrivate mode in the browser.
If the error persists or you are unsure if you have the Product Delivery - Download role, please contact Bentley support by either calling us (choosing Option 2 followed by 1 for licensing support) or filing a service request and choosing "Login and Website Assistance" for the category.
See Also
How do I find my Administrator?