Product(s):	User Management
Area:	Adding Users

 

Problem

The administrator or co-administrator can get the message "This user already exists. Click 'Add to account' to add to your account" while registering the user in User Management.

This situation can occur when the user is unaffiliated - in scenarios, where:

• The user registered their profile on the Bentley site with an email of the company's domain, however, the company's account does not have the automatic approval option turned on for the domains they own.
• The user registered their profile with a generally available email address, such as Gmail, Outlook, Yahoo, etc.
• The user was removed from his/her organisation by an account administrator - this locked the user automatically for security purposes.

NOTE:

For more information about user management, see: Managing Users

Solution

Click the "Add to Account" hyperlink in the modal window to finish adding the user, as shown in the above screenshot.

 

Supplementary Steps

• Unlock the added user. Removing the user from their original account automatically locked the user for security reasons. For more information and steps, see: Unlocking a User Account.
• Make sure the user's Entitlement Country is configured correctly - it needs to match the entitlement country in which you own entitlements. For more details, see: Changing user(s) Entitlement Country
• Assign the user roles, if required. For example: "Download" - to permit access to download software, "Co-Administrator" or "Account Admin", etc. For more details, see: Managing Roles and Available Roles.
• The user needs to obtain the correct entitlements from your account. To do this, the user needs to refresh the policy on their local machine from the Tools menu in the Bentley Licensing Tool. For more information and steps, see: Refresh Policy

 

NOTE:

We suggest the roles of the user (account) being added to your account be reviewed to ensure the user has appropriate roles for your organization. See: Managing Roles and Available Roles

 

 

If you are unable to add the user, please contact licensing support using one of the following methods:

1. Call our support line and choose option 3 followed by 1 to speak to a licensing analyst.
2. Create a service request, choose the Licensing and User Administration tile, and select User Management as the problem Area.

See Also

Unable to add users - user already exist within another ultimate

Auto Approval set-up

Managing Users

 

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