Product(s):	User Management
Area:	Adding Users

Problem

An account administrator or co-administrator can get the error "User with that email already exists" while registering the user in User Management. At the same time, there is no "Add to Account" option appearing in the window just below the error message.

Make sure the user is not already registered under your account by reviewing the list of users/filtering for the user. If not, then the user is either:

• Registered in the Bentley IMS under a different account/location, or
• Registered in the Bentley IMS but not associated with any account.

Solution

If the user verified his/her profile is associated with an account

See: Unable to add users - user already exist within another ultimate

If the user is not associated with any account

This situation can sometimes occur in scenarios, where:

• The user registered his/her profile on the Bentley site with an email of the company's domain, however, the company's account does not have the automatic approval option turned on for the domain, with which the user registered.
• The user registered his/her profile with a generally available email address, such as Gmail, Outlook, Yahoo, etc.
• The user was previously associated with an account but was removed from it by an account administrator.

Please contact licensing support using one of the following methods:

1. Call our support line and choose option 3 followed by 1 to speak to a licensing analyst.
2. Create a service request, choose the Technical Support tile, and select CONNECTION Client as the product.

See Also

Unable to add users - user already exist within another ultimate

Auto Approval set-up

Managing Users

Other Language Sources

Deutsch