This article has been superseded by the following knowledgebase article in the User Management and Identity community.

What is the purpose of this information?

Roles are assigned by the Account Administrator or the Co-Administrator to provide each Registered User with specific access to Bentley Products and Services.  Below is a list of certain Administrative roles within User Management:

*Please note: While it is not a role that is listed on the "Modify Roles" list, a Fulfillment Contact is the person at an Organization who receives a notification of any new or updated license/entitlements from Bentley. The new User Management interface that was made available at the end of August, 2020, now allows any Fulfillment Contact, Account Administrator, or Co-Administrator to add or remove a Fulfillment Contact.  It is up to each Organization to manage the Fulfillment Contact list. 

 Account Administrator: Organization's primary administrator assigned to add users, modify the role(s) of all existing users, manage software licenses, create / edit / delete projects.

• Add users
• Approve User Registration requests (Pending Approvals)
• Add or modify email domains related to your organization (claim ownership & Auto-Approve)
• Modify roles of all users
• Assign users to groups 
• Create groups 
• Lock/Unlock user's Sign In access 
• Remove users associated to your organization
• Manage projects
• Access to Subscription Analytics
• Access to Entitlement Management
• Access and manage cases via the Customer Service Portal

Co-Administrator: Administrator assigned to add users, modify the role(s) of existing users,  manage software licenses, and create / edit / delete projects.

• Add users (except Account Administrators)
• Approve User Registration requests (Pending Approvals)
• Modify roles of all users (except Account Administrators)
• Assign users to groups 
• Create groups
• Lock/Unlock user's Sign In access (except Account Administrators)
• Remove users associated to your organization (except Account Administrators)
• Manage projects
• Access to Subscription Analytics reporting
• Access to Entitlement Management license management 
• Access and administration of cases via the Customer Service Portal
•  

Group Administrator: Manage all users

• Add users
• Assign users to group(s) all users
• Create groups
• Lock/Unlock user's Sign In access for all users        

Other available roles:

• CONNECT Services Admin - Access the organization's CONNECTED Project Dashboard data, create and edit Connected Projects.
• Practitioner License Admin - Access the Practitioner Assignment page in organization's Entitlement Management portal.
• Download (formerly Product Delivery - Download) - Download Bentley software from Software Downloads based on the organization's subscription and entitlement. This role is also required in order to receive application  updates through the CONNECTION Client
• Download SDKs and APIs (formerly Bentley Developer Network - Download) - Allows users to download additional content from the Software Downloads including code and SDK's (requires "Download" role)
• Download Technical Previews (formerly Beta Software Test Program) - Access to pre-release of some or all capabilities of a software product or service, made available to organizations for feedback, evaluation, and planning purposes (requires "Download" role)
• LEARNserver Instructor - Assigned to Instructors of Bentley classes
• LEARN Training Administrator - Create, manage, and assign learning to users within your organization, and add users via the LEARN server
• Support Portal Admin - Access and manage cases via the Customer Service Portal

   

Sunsetting:

• License Manager - Manage legacy Bentley software licenses (pre-XM only) and view hosted or deployed licensing key(s) via License Manager (Wiki)
• License Manager - Home Use - Manage legacy Bentley software licenses (pre-XM only), view hosted or deployed licensing key(s), and generate a home usage license via License Manager (Wiki)
• Webshop User - Does not provide any special access but denotes users who registered with Bentley via a web registration form

See Also

Managing Roles

Other Language Sources

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