Problem:

OpenRoads SignCAD does not open or launch past the splash screen.

 

Solution:

1) An outdated version of CONNECTION Client can cause startup issues. Upgrade to a newer CONNECTION Client version, log-in to CONNECTION Client and then launch OpenRoads SignCAD.

2) This has been reported with users who have the security virus scanner Sentinel, SentinelOne, Sophos, or Cylance. If you are using a security virus scanner, then you will need to whitelist the Bentley folder so that the OpenRoadsSignCAD.exe is not blocked. The default path is under C:\Program Files.

3) An invalid working directory path in the User.xml file or a corrupted User.xml could be causing the startup issue.

Here are instructions for changing your SignCAD working directory:

• In Windows Explorer, browse to this folder location: C:\Users\User.Name\AppData\Local\Bentley\OpenRoads SignCAD 2023.00 
• Open the User.xml file in Notepad and change the working directory path to point to your C:\Temp folder as shown below. Save your changes (File>Save) and close Notepad.

• Start OpenRoads SignCAD to see if the program opens successfully.

If that does not work, then it is possible that your User.xml file is corrupted. Delete your User.xml file and start OpenRoads SignCAD. This will generate a new User.xml file.

4) Uninstall OpenRoads SignCAD, delete the OpenRoads SignCAD 2023.00 folders shown below and then reinstall the application.

C:\ProgramData\Bentley\OpenRoads SignCAD 2023.00

C:\Users\Kara.Goodwin\AppData\Local\Bentley\OpenRoads SignCAD 2023.00

C:\Users\Kara.Goodwin\AppData\Local\Temp\Bentley\OpenRoads SignCAD 2023.00

5) If you receive an "Unexpected Critical Error" when launching OpenRoads SignCAD, please create a case and upload the OpenRoadsSignCADLog.txt file and Event Viewer logs for review.

NOTE: If you do not see your AppData folder, then it is hidden.

To see hidden folders in Windows Explorer, go to View > Show and toggle on the option for Hidden Items. Then you should see the AppData folder.