The minimum version of iOS required to run SYNCHRO Notes is iOS 13, and the device requirements are an iPhone 8 and iPad Air or newer.
Please check that you’ve upgraded to the latest iOS before trying to download the SYNCHRO Notes App from the app store.
To check if your device has an iOS update available:
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Go to the Settings app on the phone
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Select General > Software Updates.
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If an update is available please download it.