FAQ


What are the recommended devices to use with SYNCHRO Field?

Please refer to the section Supported hardware and systems for details. 

How much free space is needed on the device?

Yes, SYNCHRO Field downloads and saves data locally not limited to models, schedule data, all forms but not attachments, when applicable. Again the amount of data is dependent on project and model size. SYNCHRO Field also supports working offline without an internet connection. It is recommended to have at least 4GB of free space, and the more the better, if using SYNCHRO Field on multiple models projects is intended. 

Does SYNCHRO Field Android app can use an external memory card for storage?

No. App uses internal device storage and cannot be installed or store files in external storage.

Why is the downloaded iModel a few times larger than the original .sp file?

Due to format differences, iModel produced from the .sp file is almost always 2-5 times larger compared original .sp which is highly compressed.

How to work “offline”?

SYNCHRO Field supports working offline without an internet connection, and it is recommended to download models and documents that the user intends to work with onto the device before going offline. This is to support access to your project data on job sites without stable internet.

However, attachments to Forms are not automatically downloaded with the Forms, therefore to access the attachments to Forms during the offline mode, the user must open Forms from My Tasks and download the desired attachments manually before going offline.

How to enter negative numbers into form fields or cross-section station offset?

This issue may affect some Android devices (e.g. Samsung) as the numeric keyboard has no minus sign. To fix this:

  1. Navigate to the Play Store to install the Google "Gboard" keyboard app.
  2. Once Gboard is installed, set it as your primary software keyboard on your device.
  3. Device restart may be needed.