| Product(s): | WaterGEMS, WaterCAD, HAMMER, SewerGEMS, SewerCAD, StormCAD, CivilStorm, PondPack, FlowMaster, CulvertMaster, FLOOD |
| Version(s): | CONNECT Edition |
| Area: | Installation |
Problem
After installing an OpenFlows product, when I double-click the Desktop Shortcut icon or the product icon under Start > Bentley, nothing happens. The product does not launch.
Solution
If the product will not launch, right-click on the program's executable file (C:\Program Files(x86)\Bentley\WaterGEMS\WaterGEMS.exe for WaterGEMS) and look at the Properties dialog. There should be a "Compatibility" tab and in that tab, set Compatibility Mode to Windows 7 or Windows 8.
Then launch the program again and see if it will run in Windows 7 or Windows 8 Compatibility Mode.
If it still does not launch, please open a Service Request with Support with the Service Request Manager