How do I perform a clean uninstall and reinstall of the OpenFlows products?


Applies To     
Product(s): WaterGEMS, SewerGEMS, CivilStorm, StormCAD, PondPack, SewerCAD, HAMMER, WaterCAD  
Version(s): CONNECT Edition and newer  
Area:  Installation  

How To

How do I perform a clean uninstall and reinstall of one of the above OpenFlows products?

This may be necessary if you suspect your installation is corrupted, or if you need to restore the program (and engineering libraries) to its default state.

Background

A "clean" reinstallation involves removing all traces of the product including registry entries, if possible, then reinstalling. This can be used for troubleshooting machine-specific issues that may be due to files that are not completely removed from a standard uninstall of the software.

Note: If you are performing a "Clean Reinstall" due to issues integrating with a CAD program, it has been reported to yield better results if you uninstall both programs then reinstall the CAD program first and then the Water program. 

Solution - Windows 11, Windows 10, Windows 8, Windows 7

These steps assume you're using Windows 11, 10, 8, or 7. If you are using Windows XP or Windows 2000, you will need to upgrade as we no longer support any version that supports these older operating systems (which Microsoft also does not support).

1) Uninstall the application using the Windows uninstall procedure from the control panel > "Programs and Features" / "add or remove programs"

2) After it's done, browse to and delete the following folders, if they still exist.

Note:

C:\Users\<UserName>\AppData\Local\Bentley\<ProgramName>

C:\Users\<UserName>\AppData\Roaming\Bentley\<ProgramName>

C:\Program Files (x86)\Bentley\<ProgramName> or C:\Program Files\Bentley\<ProgramName>

C:\ProgramData\Bentley\<ProgramName>

C:\Users\<UserName>\Documents\Bentley\<ProgramName>  Note: Please make sure there are no model files that are needed in this location

3) If you are following these steps because of an installation issue, remove the following location (folder) from the Windows registry. See further below under "licensing cleanup" for more on using Regedit.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\<unique ID for product>


Where "<unique ID for product" is a unique set of characters where the installation information about the product is located. To find this, navigate to the root folder (up to "\Products\") and perform a search for the product name. FlowMaster is used an example in the screenshot below:

 

Please note that any changes made to the registry are permanent, so it's advisable that you speak to your IT professional when trying the steps below or make sure to back up your registry before hand.

Note: if the above does not help remove traces of an old installation, you may need to run a third-party installation cleanup utility to remove it. See also: 

Fix problems that block programs from being installed or removed

4) Download a new copy of the installer file using these directions . This will help assure that the copy of the installer package you have is not bad. Save it to your desktop, or a different location than you previously attempted.

If that doesn't resolve the issue or you are having Licensing Issue with the software please try the instructions below under "Licensing Cleanup".

 

Licensing Cleanup

If the above doesn't resolve the issue or you are having Licensing Issue with the software please try the instructions below for a reset of licensing related information.

Reset is available in CONNECTION Client 11.00.3.14 or newer. Resetting the policy will empty your entitlements tab and will force a new policy next time an application is used. This option is useful for license troubleshooting or for clearing old licenses.

1) From the Bentley Licensing Tool -

Click the "Yes I am sure" button to proceed.

See https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0019053 

 

2) If needed, set your feature levels from Tools > Set Feature Levels.

See more about the Subscription Entitlement Service Here: Licensing OpenFlows products - Subscription Entitlement Service (CONNECT Licensing)